Privacy Statement
This Privacy Policy explains how we collect, use and protect personal data when you register, play or otherwise interact with our services. We take user privacy seriously and set out below the categories of information we process, why we process it, how we keep it secure and the choices available to you.
Types of data we collect
We collect information you provide directly, information generated by your use of our services and information from third parties where permitted. Broadly, this includes personal data, technical data and transactional data needed to operate accounts and meet legal and safety obligations.
Personal data
Personal data includes your name, date of birth, contact details (email address and telephone), proof of identity documents and any additional information you supply during verification. We use this data to create and maintain your account, verify age and identity, and to communicate about your account.
Technical data
Technical data covers information collected automatically when you use our site or apps. This includes IP address, device and browser information, operating system, cookies and usage logs. We use technical data to deliver services, improve performance and to detect and prevent fraud and abuse.
Transactional data
Transactional data relates to deposits, withdrawals, bets and gameplay history. This also includes payment method details and records of interactions with customer support. Transactional information is retained to process payments, resolve disputes, meet regulatory obligations and maintain account history.
Use of information
We process data to provide and improve our services, to manage accounts, to communicate about transactions and security, and to comply with legal and regulatory obligations. We may also analyse aggregated data to monitor platform performance and identify trends. Personal data is not used for purposes incompatible with the reasons it was collected.
Data protection practices
We protect personal data using appropriate technical and organisational measures. Access to personal data is restricted to authorised personnel and third parties who need it to provide services. We use industry standard encryption for data in transit and store sensitive information securely. We regularly review our security measures to maintain protection against unauthorised access.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, enable secure logins, measure and improve site performance and provide relevant content. You can manage cookie preferences through your browser settings and the cookie control tools on our site. Disabling some cookies may affect functionality.
User rights
You have rights to access, correct and request deletion of your personal data where applicable. You may also object to or restrict processing and request portability of your data. We will respond to valid requests in line with applicable law and our verification procedures.
Access, correction and deletion of data
To review, update or close your account, contact us via your account settings or by emailing [email protected]. We may need to verify your identity before fulfilling requests. Certain records may be retained for legal, regulatory or operational reasons even after account closure.
Information sharing and third parties
We share data with service providers who support payments, identity verification, fraud prevention and technical hosting. We may disclose information where required by law or to protect our rights. We require third parties to handle data securely and only for authorised purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be notified via the site or by email where we have consent to contact you. The date of the latest revision will be displayed on this page.