Contact Us
Help is available if you have questions about your account, payments, technical issues or feedback. Our team can assist with slots and live casino queries, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins and live betting. Contact us for account-related issues, verification help or to report a problem. Support covers bonuses, verification and cashier queries across desktop and mobile apps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; average response under 1 minute) |
| General enquiries | [email protected] (answer within 24-48 hours) |
| Affiliate enquiries | [email protected] (account manager assigned within 48 hours) |
| Phone | +44 20 7946 1823 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00; Email Mon-Fri 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account enquiries, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and up-to-date contact details to avoid processing delays. Attach any relevant files and include your account ID where possible so we can respond quickly and accurately.
Contact Form
Response Time
Our support team aims to resolve most enquiries within one business day. Response times depend on the channel and the details of your request, so straightforward questions may be answered sooner. More complex issues, such as account or payment checks, can take longer while we review the information. We’ll get back to you as soon as we can.
Feedback
Your feedback matters to us. Please share any suggestions, ideas, or issues you spot on the site; we review every message carefully and use player input to improve promotions, game selection, payment options, and customer support. Send your thoughts via live chat or the feedback form in your account. We appreciate your time and use feedback to make the site smoother and more enjoyable.